CH Machinery

Delivery, Returns & Refunds Policy

CH Machinery provides agricultural parts delivery across the UK along with nationwide machinery delivery for larger equipment and heavy items. We supply farms, contractors and agricultural businesses throughout Powys, Shropshire, Mid Wales and the wider UK mainland.

This policy outlines our delivery procedures, return conditions and refund process.

Frequently Asked Questions

Yes — we provide agricultural parts delivery across the UK mainland. Delivery costs and timeframes depend on weight, size and stock availability.

Yes — nationwide machinery delivery is available for larger items and machinery, typically via pallet or specialist transport.

Delivery charges are calculated at checkout based on weight, size and product type. Some heavy items may require pallet delivery.

Most in-stock parts are dispatched within 1–3 working days and arrive within 2–5 working days (UK mainland).

Unused parts may be returned within 14 days if in original packaging and resalable condition. Return postage is the customer’s responsibility unless the item is faulty.

Special-order parts, custom-cut hoses, electrical components (unless faulty), and used/installed items are non-returnable.

Please contact us within 24–48 hours with photos and your order number.

1.Delivery Information

1.1 Shipping Methods

 

We use a combination of:

  • Standard courier delivery (small & medium items)

  • Weight-based delivery pricing

  • Pallet delivery (for heavy or oversized goods)

  • Specialist transport where required

Delivery costs are calculated at checkout based on weight, size and product type.

1.2 Order Processing

Orders are typically processed within 1–3 working days.

During busy agricultural seasons, processing times may be slightly longer.

If an item is out of stock, we will contact you with an estimated availability date.

1.3 UK Mainland Delivery Times

Most in-stock parts are dispatched within 1–3 working days and typically arrive within:

2–5 working days (UK mainland)

Delivery timeframes are estimates and not guaranteed.

1.4 Pallet & Heavy Goods Delivery

Large or heavy items may require pallet delivery.

  • We may contact you to confirm delivery access.

  • A forklift or suitable unloading equipment may be required.

  • Additional charges may apply for remote or restricted-access locations.

If pallet delivery requires a quotation, checkout may be paused while delivery costs are confirmed.

Failure to provide suitable unloading facilities may result in additional charges.

1.5 Delivery Areas

We deliver across the UK mainland.

For Highlands, Islands or offshore locations, please contact us before ordering as additional charges may apply.

2. Return policy

2.1 Returns – Parts & Accessories

Unused parts may be returned within 14 days of delivery provided that:

  • The item is unused

  • It is in original packaging

  • It is in resalable condition

Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly supplied.

Returns must be agreed before being sent back.

2.2 Non-Returnable Items

The following items are non-returnable unless faulty:

  • Special-order parts

  • Custom-cut hoses

  • Electrical components

  • Used or installed items

  • Items not in resalable condition

2.3 Machinery Returns

Machinery sales are assessed on a case-by-case basis.

Where machinery has been delivered and accepted, returns may be subject to:

  • Inspection

  • Collection costs

  • Restocking charges

Please contact us before returning any machinery item.

3. Refunds

3.1 When Refunds Are Issued

Refunds may be issued where:

  • Returned goods are received and approved after inspection

  • A faulty item is confirmed

  • An incorrect item was supplied by us

Refunds are processed once goods have been inspected.

3.2 Refund Timeframes

Approved refunds will be processed within 5–7 working days to the original payment method.

Your bank or card provider may take additional time to complete the transaction.

3.3 Shipping Costs

 

  • Original delivery charges are non-refundable unless the item is faulty or incorrectly supplied.

  • Return shipping costs are the responsibility of the customer unless agreed otherwise.

 

3.4 Deductions & Restocking Fees

We reserve the right to apply deductions where:

  • Items are returned damaged

  • Items are not in resalable condition

  • Special transport arrangements were required

  • Machinery requires inspection or collection

Any deductions will be confirmed before the refund is processed.

 

4. Damaged or Incorrect Deliveries

If goods arrive damaged or incorrect:

  1. Notify us within 24–48 hours of delivery.

  2. Provide your order number.

  3. Supply clear photos of the damage or issue.

Failure to report transit damage promptly may affect claims.

5. How to Request a Return

Please contact:

Email: parts@chmachinery.co.uk


Include:

  • Order number

  • Item details

  • Reason for return

  • Photos (if faulty or damaged)

We will provide return instructions once approved.

6. Business Customers

Where purchases are made by business customers, certain consumer return rights may not apply. If you are unsure, please contact us before ordering.

7. Governing Law

This policy is governed by the laws of England and Wales.